Fraud Reporting

Account security is our first priority.

Below is important information about fraud reporting, including what you should look out for and how you can contact us if you suspect fraud has occurred.

Fraud Reporting

If you suspect fraud has occurred on your St. Francis X credit or debit card account, call our Fraud Center at 888.297.3416 immediately.

If you receive a suspicious email, text message, or phone call (automated or otherwise) from someone using St. Francis X’s name that you believe may be fraudulent, please contact us to report the issue.

Suspicious emails can be forwarded directly to us using homebanking@stfranciscu.org. If it’s possible for you to provide the email header information, please attach it to the forwarded message.

If you would like to speak to one of our Fraud Center representatives, please call 888.297.3416. If you add this number to your phone contacts and label it “Fraud Center,” it will display that name whenever you get a call back from this number.

For the record, we will never:

• Call you and ask you for your personal account information, including your account number, online banking password, or other account information.
• Send you an email directing you to a website to “verify” your personal or account information or any transaction.
• Send you a text message directing you to call a phone number to “verify” your personal or account information or any transaction.
• Ask for your password or Personal Identification Number (PIN) to any service.

New Card Fraud Prevention Service

In our continuing efforts to keep your accounts secure, we have improved our card alert systems for potential fraud.

Here’s how it works:

When potential fraud is detected, you will receive an automatic email notification from St. Francis X FCU with the option to reply with “fraud” or “no fraud.”

One minute after the email, you will receive a text alert from 32874 between 7:00 a.m. and 9:00 p.m., which also has the “fraud” or “no fraud” option.

If there is no response received from you five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.

Remember: Our messages will never ask for your PIN or account number.